FAQs
Most frequent questions and answers
For operational reasons, GXC Express periodically recycles the waybill numbers of shipments. Sometimes this reuse results in information being present in our systems for two shipments transported under the same waybill number. GXC Express does everything possible to prevent these events from occurring. However, be sure that while this information may seem confusing, your shipment will be transported to the correct destination and will receive the same attention as all shipments in our network.
This event usually occurs when there is insufficient information available to us for us to organize a follow-up. The address provided may be incorrect, and further clarification or information is required. You can quickly resolve this problem by contacting Customer Service.
The pickup and delivery locations shown in GXC Express tracking results are based on the location of the pickup and delivery service centers. Your shipment will be delivered to the place of destination that you have provided by completing your transport slip.
This status informs you about the customs clearance process of the destination country. Please click “Show Details” to view additional information available. This status allows you to check very early if additional information is requested by customs for customs clearance.
Yes, but under certain conditions. We strongly recommend that you keep track of your voucher number. However, if you have the slip number, you can use our online service.
